1. About the Service Operator
The DollarTrips platform is operated by DollarTrips S.R.L. as an authorized intermediary travel agency in Romania, holding Tourism Licence no. 3145 / 2024.
2. Consumer Protection & Complaints
Consumers can submit any request or complaint regarding intermediated travel services to our team via email at contact@dollartrips.com. Complaints & Support Procedure.
3. Alternative Dispute Resolution (ADR) & Consumer Authorities
In accordance with European and Romanian consumer protection guidelines, travelers have access to alternative dispute resolution (ADR) through official institutional portals:
- ANPC: anpc.ro
- SAL: reclamatiisal.anpc.ro
- SOL (European Commission): ec.europa.eu/consumers/odr